Shipping & Delivery

 

SHIPPING, DELIVERY & COLLECTION

Every Ego Maduekwe order is prepared and packed with care. Nigerian orders are fulfilled from our Lagos studio, while UK and other international orders are fulfilled from the United Kingdom.

ORDER PROCESSING

In-stock pieces are generally prepared for dispatch within 2–4 business days after payment has been confirmed.

During collection launches, sales or especially busy periods, processing may take slightly longer.

Made-to-order pieces generally require 10–20 business days to produce, depending on the complexity of the garment. The estimated production time will be stated on the product page or confirmed after your order has been placed.

Pre-order pieces will be dispatched according to the estimated date shown on the product page.

You will receive a confirmation email when your order has been dispatched or is ready for collection.

DELIVERY WITHIN NIGERIA

Orders delivered within Nigeria are fulfilled from our Lagos studio.

Delivery generally takes 2–5 business days after dispatch, depending on the destination and courier service.

The applicable delivery charge will be shown at checkout or confirmed before dispatch.

LAGOS STUDIO COLLECTION

Customers may choose to collect their order from:

Ego Maduekwe Studio
1436 Mall
1436 Sanusi Fafunwa Street
Victoria Island, Lagos

Studio collection is available at no additional charge.

Please wait until you receive confirmation that your order is ready before visiting the studio. You may be asked to provide your order confirmation and identification when collecting.

UK DELIVERY

UK orders are fulfilled from the United Kingdom.

UK delivery costs £3 and generally takes 3–5 business days after dispatch.

INTERNATIONAL DELIVERY

Orders to destinations outside Nigeria and the United Kingdom are fulfilled from the United Kingdom.

International delivery costs £30 and generally takes 7–15 business days after dispatch, depending on the destination and customs clearance.

Available destinations will be shown at checkout.

DELIVERY TIMES

All delivery times are estimates rather than guarantees. Customs processing, public holidays, severe weather and courier delays may affect delivery.

If you require a piece by a particular date, please email hello@egomaduekwe.com before ordering. We will advise whether the requested timeframe is possible but cannot guarantee delivery dates outside our direct control.

DUTIES, TAXES & CUSTOMS

Orders shipped from the United Kingdom to international destinations may be subject to customs duties, import taxes or handling charges imposed by the destination country.

These charges are not included in our prices or delivery fees and are the customer’s responsibility.

We cannot declare an order as a gift or reduce its value on customs documentation.

Orders fulfilled and delivered within Nigeria are not subject to international import duties.

ORDER TRACKING

When tracking is available, your dispatch confirmation email will include a tracking number and a link to follow your parcel.

Please allow up to 24 hours for tracking information to become active after receiving the email.

PRE-ORDERS & SPLIT SHIPMENTS

If an order contains both in-stock and pre-order or made-to-order pieces, it may be dispatched when all the pieces are ready.

If you would prefer the available pieces to be sent separately, email hello@egomaduekwe.com. An additional delivery charge may apply.

DELIVERY PROBLEMS

If your parcel is delayed, appears damaged or is marked as delivered but cannot be found, please email hello@egomaduekwe.com with your order number and tracking information.

We will work with the courier to investigate. Our responsibility for an order continues until it has been delivered to you or to a person or location you have authorised to receive it.

Please check that your delivery address is complete and accurate before placing your order.

FAILED OR UNCLAIMED DELIVERIES

If an order is returned to us because the address was incorrect, delivery was refused or the parcel was not collected, the customer will be responsible for any additional delivery cost required to resend it.

PACKAGING

Every order is carefully packaged to protect the garment in transit and ensure that it arrives beautifully presented.

Where possible, we encourage you to reuse or recycle the packaging.

RETURNS & EXCHANGES

For information about returns, refunds and exchanges, please visit our Returns & Exchanges page.

CONTACT

For delivery enquiries or special requests, email:

hello@egomaduekwe.com