FREQUENTLY ASKED QUESTIONS

ORDERS

Do I need an account to place an order?

No. You may check out as a guest or create an account to view your order history and save your details.

Can I change or cancel my order?

We begin processing orders promptly. If you need to make a change, email hello@egomaduekwe.com as soon as possible with your order number and “Order Change” in the subject line. We cannot guarantee changes once an order has been prepared or dispatched.

I have not received an order confirmation. What should I do?

Please check your spam or promotions folder. If you still cannot find it, email hello@egomaduekwe.com and we will assist you.

PAYMENT

Which payment methods do you accept?

We accept major debit and credit cards, together with the secure payment options displayed at checkout.

Is payment secure?

Yes. Our online store is hosted by Shopify and payments are processed through secure, encrypted payment systems. We do not store your full card details.

SHIPPING, DELIVERY & COLLECTION

Where will my order be dispatched from?

Orders within Nigeria are fulfilled from our Lagos studio.

UK orders and orders to other international destinations are fulfilled from the United Kingdom.

Can I collect my order in Lagos?

Yes. Lagos customers may choose to collect their order from the Ego Maduekwe Studio:

1436 Mall
1436 Sanusi Fafunwa Street
Victoria Island, Lagos

Please wait until we have confirmed that your order is ready before visiting the studio.

How much does delivery cost?

UK delivery is £3. International delivery from the United Kingdom is £30.

Delivery charges for orders within Nigeria will be shown at checkout or confirmed before dispatch. Collection from the Lagos studio is available at no additional charge.

When will my order arrive?

UK orders generally arrive within 3–5 business days after dispatch.

International orders dispatched from the United Kingdom generally arrive within 7–15 business days, depending on the destination and customs clearance.

Delivery times within Nigeria depend on the destination. Lagos customers selecting studio collection will be contacted when their order is ready.

Pre-order and made-to-order pieces have different lead times, which will be stated on the product page.

Will I have to pay customs duties?

Orders shipped from the United Kingdom to international destinations may be subject to import duties, taxes or customs charges imposed by the destination country. These charges are not included in our prices or delivery fees and are the customer’s responsibility.

Orders fulfilled within Nigeria are not subject to international import duties.

RETURNS

Can I return an online order?

Eligible items may be returned. Please notify us within 14 days of receiving your order and return the item within the following 14 days.

Items must be unworn, unwashed and returned with their original tags and packaging. Trying on a garment to assess its fit is permitted.

How will I be refunded?

Once an eligible return has been received and inspected, the refund will be issued to the original payment method. Please allow your bank or payment provider additional time to process it.

Are any pieces non-returnable?

Personalised, altered, custom-made and made-to-measure pieces cannot normally be returned unless faulty. Pierced earrings cannot be returned once their hygiene seal has been removed. This does not affect your statutory rights.

How do I arrange a return?

Email hello@egomaduekwe.com with your order number and the item you wish to return. We will provide the appropriate return instructions according to where your order was fulfilled.

Unless an item is faulty or incorrect, the customer is responsible for the return delivery cost. Please use a tracked service and retain proof of postage.

SIZE & FIT

How do I choose my size?

Please consult the Size Guide and the individual fit notes on each product page. Fit may vary according to the silhouette and fabric.

What should I do if I am between sizes?

The best choice will depend on the garment and how you prefer it to fit. Email hello@egomaduekwe.com with your bust, waist and hip measurements and the piece you are considering. We will be happy to advise you.

Can you help me choose a size?

Yes. Our team can offer personal sizing and styling guidance before you order.

PRODUCTS & CARE

Where are your clothes made?

Our collections are developed and made in Lagos in limited quantities, with close attention to craftsmanship, proportion, movement and finish.

How should I care for my garment?

Always follow the care instructions on the garment label and product page. Many of our hand-worked and delicate pieces require professional dry cleaning. Please contact us if you need advice about a particular garment.

Will sold-out pieces be restocked?

Our pieces are produced in limited quantities. Selected styles may return, while others will not be repeated. Where available, use the notification option on the product page or join Notes from the Studio for updates.

PRE-ORDERS & SPECIAL REQUESTS

What is a pre-order?

A pre-order allows you to reserve a piece before it is ready for dispatch. The estimated dispatch date will be stated on the product page.

If an order contains both available and pre-order pieces, they may be dispatched separately.

Do you offer custom sizing or alterations?

Limited adjustments may be possible for selected pieces, depending on the design and fabric availability. Email hello@egomaduekwe.com before ordering to discuss your request. Additional charges and lead times may apply.

CONTACT

For order support, sizing advice or any other enquiry, email hello@egomaduekwe.com or use our Contact page.

We aim to respond within 1–2 business days.